DSC C24-HUB Quick Installation Sheet

C24 HUB Installation Sheet document will guide you through basic account using the C24 HUB and a compatible DSC panel The following steps must be for successful account activation If the has been previously activated please the Reset procedure prior to reactivation Antenna Orientation Connection to RS 422 Interface DSC panel programming Web Portal Activation Contents following items should be included If any of items are damaged or missing please contact distributor immediately Wi Fi Antenna Quick Installation Sheet 1A Power Adapter cable Orientation C24 HUB may be desk or wall mounted Locate included Wi Fi antenna and thread the antenna the WiFi port on the back of the C24 HUB In situations ensure that the antenna is oriented an upward position C24 HUB requires the following connections Ethernet connection from Broadband to Internet router 4 wire connection to RS 422 interface Power supplied by 12V 1A Power Adapter connection to C24 HUB gateway panel programming the DSC control panel installer from a security system keypad Section 382 ensure that option 5 is on programming should be completed prior to portal gateway activation Portal Activation installer level login is required to activate an This access can be provided by your administrator internet connection is required to activate an Enter the following address into your web to access the activation portal Ensure the gateway is powered up and the and Device LEDs are solid green prior to Log into the activation portal with your installer credentials Select the configuration appropriate to your panel installation Enter the activation key found on the back of gateway The activation portal will search for your of the gateway on the server activation process will automatically detect the versions of the gateway RS 422 interface DSC security panel The device will be upgraded needed as part of the activation process During the upgrade process the panel may go Keybus fault indicated by a continuous tone on system keypads This is normal to the process Select the Service Package Select the Upgrade Group Create or associate the account to a master activation is now complete for Server Procedure the C24 HUB had been previously activated or not complete activation the reset process be completed prior to reactivating Remove power from C24 HUB Use a sharp implement to hold down reset on the back of the C24 HUB With the reset button depressed power up the Wait for all the LEDs on the front of the unit to 3 times in unison or wait 15 seconds Release the reset button unit is now ready for reactivation Status Indication to server not activated to server account and all operating to server account with at one enrolled missing connection to or account has terminated for security panel interface x 10 100 Ethernet Ports Internal 1 External x USB 2.0 1 debug 1 host WiFi 802.11b g Radio backup Li ion Cell UL 1023 Unable to connect to Security Panel The gateway is not able to communicate to security panel interface module Check for loose connections of RS 422 interface Check versions of control panel and RS 422 for compatibility Confirm panel section 382 option 5 is enabled Confirm Keybus and PC Link connections Panel or SPIM upgrade failed The activation is taking longer than expected a service browser interruption has occurred Close other web browser sessions and retry the Reset the gateway and restart activation Device light An enrolled device has lost communication the gateway Check to see if enrolled touchscreens are running AC attached This is normal operation touchscreens go into battery save mode Check the Systems tab of the end user portal or Devices tab of the admin portal to indicate device Broadband light The gateway has lost communication to the server Check connection from broadband port to router Check broadband service from premise router Contact platform support product complies with FCC Part 15 Class B and ICES 003 Class B and RSS 210 Warranty Security Controls Ltd warrants that for a period of twelve from the date of purchase the products shall be free of in materials and workmanship under normal use and that fulfilment of any breach of such warranty Digital Security Ltd Shall at its option repair or replace the defective upon return of the equipment to its factory This applies only to defects in parts and workmanship and not damage incurred in shipping or handling or damage due to beyond the control of Digital Security Controls Ltd Such as excessive voltage mechanical shock water damage or arising out of abuse alteration or improper application of equipment foregoing warranty shall apply only to the original buyer and and shall be in lieu of any and all other warranties whether or implied and of all other obligations or liabilities on part of Digital Security Controls Ltd This warranty contains the warranty Digital Security Controls Ltd Neither assumes nor any other person purporting to act on its behalf to or to change this warranty nor to assume for it any other or liability concerning this product no event shall Digital Security Control Ltd be liable for any direct indirect or consequential damages loss of anticipated profits of time or any other losses incurred by the buyer in connection the purchase installation or operation or failure of this Digital Security Controls Ltd recommends that the entire be completely tested on a regular basis However despite testing and due to but not limited to criminal tampering electrical disruption it is possible for this product to fail to as expected