DSC PowerSeries Neo GO App - Setup Guide - English

PowerSeries Go Confidential Confidential Neo Go App Setup for Neo Go App PowerSeries Neo Go App requires PowerSeries Neo v4.11 and greater assistance to upgrade your communicators please follow the from this link The alarm system panel and communicator need to be set up order to connect to the server that provides the connection for the Neo Go smartphone application The alarm system panel and communicator can connect with server over Ethernet recommended or Cellular Data Consumption There is a difference in cellular data usage backup communications and the PowerSeries Go App that an appropriate data SMS plan is in place for the panel Please note that the app may consume up to 20M month of data typical usage Typical usage is 2 arm disarm cycles per day on a 2 partition system 15 enabled zones System configuration contributes directly to data consumption Larger system more data is required Neo Communicator Settings The following sections need to be set in the communicator in order for the Neo App to be able to control the system Enter into panel programming and enable the alternate communicator Section 382 Option 5 ON All programming is in the communicator subsections Section 851 Integration Identification Number this is not programmable ON Interactive communications will occur over Cellular option 3 be OFF ON Interactive communications will occur over Ethernet option 2 be OFF ON Communications with the App uses ITv2 interactive protocol Neo Communicator Settings OFF UDP connection disabled for an Ethernet TCP connection to be enabled set to ON For a connection set to OFF ON Real Time Notification of events enabled Integration Notification Port set to 1E61 Hex entry Integration Polling Port set to 0050 Hex entry Alternate port setting C73D Hex entry This alternate port may be used if port 80 primary port is blocked by the firewall Integration Server DNS set to connect powerseriesneogo com Neo Communicator Settings Through DLS V there is an Integration Template drop down that will allow settings for the communicator to automatically be populated except for cellular DNIS Neo Go App Setup The Neo Go App can be installed from the for Apple or GooglePlay for based phones Search for Neo Go This is a free app to install The initial opening of the App will bring the to the Welcome page containing the End User License Agreement that user needs to agree to in order to to use the app Welcome screen follows agreement to the and the user is prompted to add a Neo Go App Setup cont The Add System page will request a site connection type system phone and Integration account code The name is to distinguish one site from Home Office or Cottage as The connection type is a selection of whether panel interactive connection whether it Ethernet set the option or cellular don the option If the connection is cellular then the system phone number will have to be entered The Integration Identification Number needs be entered This information is found in the subsection 651 Note if this section is all or use information subsections 997 or 998 Neo Go App Setup cont On IMEI Use for Integration Identification Number If the panel does not have any information programmed into 651 the unit will then use the MAC Address in 998 If the unit is a cellular only device then the IMEI number will be found in subsection 997 The IMEI number is 15 digits long so the first 6 digits are used the next 2 digits and use the next 6 digits For Example if the IMEI is 355323041918068 then the value to be programmed the Integration Identification Number is 355323191806 Neo Go App Setup cont If cellular connection to the panel the user be prompted with a dialog screen that SMS message will be sent to connect Once the user has agreed to send the the user will then be presented with connection page while the app syncs the panel user is then presented with the app page allowing for arming disarming the system zone and trouble will still be loading in the back Neo Go App Setup cont Once the app is installed the user can into settings and enable disable as well as use custom verse the program native The user may also disable notifications other system users This is desirable to disable notifications a former employee or tenant Be aware that standard roaming will apply the user wireless if accessing the panel from outside their home coverage area Neo Go App FAQ How to set up an Ethernet communicator Neo Communicator Settings How to set up an 3G communicator What is my Integration Identification Number Neo Communicator Settings Accessing this number can be done via DLS or the local keypad the following ways Review subsection 651 If there is no value in this section either all 00 or FF Review subsection 998 this is the communicator MAC address and be used in place of the value in 651 Review subsection 997 this is the communicator IMEI number Use the first 6 digits of this number skip the next 2 digits and then the final 6 digits Neo Go App FAQ cont What is the User Access code User Access code is the same 4 or 6 digit pin that the user would at the local system keypad for arming disarming The communicator has a Static IP but is not connecting over Ethernet Be sure to have a DNS Server IP programmed in subsection I have a 3G communicator can I set it up for polling No In addition the polling requires large data plans that can significant wireless costs The panel is unreachable what can I do to fix this If the polling for Port 80 is not working please set up the Polling Port subsection 694 for 15005 Neo Go App FAQ cont Why can I not access the Zone page Depending on the number of zones the zone types and the speed it may take more time to load the Zones page Why can I see the PGM Output labels Currently this is a limitation that will be addressed in one of the releases Why can I see the current status of the outputs Currently this is a limitation that will be addressed in one of the releases What are the supported platforms for this app iOS v8.1.2 and greater Android v4.3 and greater Neo Go App FAQ cont Can I install this app in North America No the app is not available for North American customers What are the supported products Panel v1.13 and greater HS2016 HS2032 HS2064 HS2128 TL280 3G2080 TL2803G Communicator v4.11 and greater Neo Go App FAQ cont Why do I get multiple Lost messages When connecting o