DSC PowerSeries Trouble Troubleshooting Guide Web

Troubleshooting Guide Troubleshooting Guide following is a troubleshooting guide designed to provide additional information and troubleshooting tips for all the trouble conditions that can occur on any PowerSeries control panel Power432 Power632 Power832 and Keypad LCD Fixed Message Keypad view a trouble condition press 2 The trouble light will flash Refer to the chart below to determine the trouble present Some trouble conditions provide additional information indicated with an in the chart below Press the corresponding to the trouble condition to view the additional information LCD Programmable Message Keypad view a trouble condition press 2 The trouble light will flash and the LCD will display the first trouble condition Use the arrow keys to scroll through all trouble conditions present When additional information is available for a specific trouble condition a will appear on the display Press key to view the additional information 1 2 3 4 5 6 7 8 Required press 1 for more information Trouble Line Trouble to Communicate Fault press 5 for more information Tamper press 6 for more information Device Low Battery press 7 for more information of Time or Date 1 Service Required 1 Low main panel battery is 11.5 VDC The condition will not until the battery is at 12.5VDC under load 2 Bell Circuit is an open circuit Bell and Bell 3 General Trouble open circuit is present output 1 of the module PC5204 has an AUX printer connected to PC5400 is off line wireless receiver has excessive noise the 433MHz range 632 832 only open circuit is present the tamper input of one more modules panel has lost with one or modules on the or a keypad has assigned to a slot wireless receiver has excessive noise the 433MHz range only PC5204 battery is 11.5 VDC The condition will not until the battery is at 12.5VDC under load 4 General Tamper 5 Module 6 RF Jam 7 PC5204 Battery 8 PC5204 Failure AC present across the AC terminals Guide 1 for to determine the specific trouble s present the battery is new allow 1 hour for the battery to charge Ensure the panel is getting proper AC power Measure across the two AC terminals of the and ensure the AC input is between 16 and 18VAC If not replace the transformer To verify the battery charging circuit disconnect the battery and measure the voltage the two battery leads The voltage should be 13.75VDC With the battery connected remove AC from the panel and measure across the battery If the voltage is below 12.5VDC replace the battery Remove the wires from Bell and Bell and measure the resistance of the wires If an circuit is measured there is a break in the wiring or the siren is defective Put a 1K resistor brown black red across Bell and Bell to verify the trouble condition the output is not being used make sure a 1K resistor brown black red is connected O1 and AUX the output is being used remove the wires from O1 and AUX and measure the of the wires If an open circuit is measured there is a break in the wiring or the connected is defective Ensure the module is getting proper AC power Measure across the two AC terminals of module and ensure the AC input is between 16 and 18VAC If not replace the Remove all devices connected to the AUX terminal of the PC5204 and measure the between AUX and BLK of the KEYBUS If the voltage is below 13.75VDC the is defective Check the connected printer for trouble no power out of paper jam etc Check the installation for other sources of 433MHz wireless signals could also be nearby tower airport military base To disable RF Jam enable Option 7 in Program Section 804 subsection 90 the tamper input on the modules connected to the KEYBUS are not being used connect short between the Tamper terminal and COM on every module PC5100 PC5108 PC5204 PC5208 PC5320 PC5400 PC5401 PC5700 Modules are immediately enrolled and supervised when detected on the KEYBUS If a has been removed or if the slot assignment of a keypad has been changed supervision must be reset View the event buffer via DLS or LCD5500 keypad to view the specific module s in To reset module supervision enter Program Section 902 Press and wait 1 minute for panel to rescan the KEYBUS To view what modules are connected to the KEYBUS enter Program Section 903 Check the installation for other sources of 433MHz wireless signals could also be nearby tower airport military base To disable RF Jam enable Option 7 in Program Section 804 subsection 90 the battery is new allow 1 hour for the battery to charge Ensure the module is getting proper AC power Measure across the two AC terminals of module and ensure the AC input is between 16 and 18VAC If not replace the To verify the battery charging circuit disconnect the battery and measure the voltage the two battery leads The voltage should be 13.75VDC With the battery connected remove AC from the module and measure across the battery If the voltage is below 12.5VDC replace the battery Measure across the two AC terminals of the module and ensure the AC input is between and 18VAC If not replace the transformer Guide 2 AC Failure Trouble AC present across the AC terminals Measure across the two AC terminals of the panel and ensure the AC input is between 16 18VAC If not replace the transformer 3 Telephone Line Trouble Trouble phone line voltage the main panel TIP RING terminals is less 3 VDC Measure the voltage across TIP and RING of the panel No phone off hook measured voltage should be approximately 50VDC phone off hook measured voltage should be approximately 5VDC Try wiring the incoming line directly to TIP and RING If the trouble clears there is a with the wiring or the RJ jack 4 Failure to Communicate Trouble panel has failed to one or more to the central Connect a headset to TIP and RING of the control panel and listen to the communication the panel does not break dial tone reverse TIP and RING a recorded operator message comes on check that the phone number is properly also dial the same number programmed using a regular to determine if a 9 must be dialed or if 800 service is blocked the panel does not respond to the handshakes verify the format programmed is by the central station the panel transmits data multiple times without receiving a handshake verify the number and reporting codes are programmed properly Note ID and Pulse formats program a HEX A to transmit a digit 0 format program a digit 0 to transmit a digit 0 5 Zone Fault 5 to determine the specific zone s with a fault trouble Trouble 5 to view zone s in open circuit is present one or more fire zones the main panel or zone open circuit is present PGM2 being used as a smoke detector Make sure all fire zones have a 5.6K resistor green blue red connected the wires from Z and COM terminals and measure the resistance of the loop If open circuit is measured there is a break in the wiring or there is no resistor a 5.6K resistor green blue red across the Z and COM terminals to verify the condition clears the jumper on the main panel has been removed the correct 2,2K end of l