Gamewell-FCI eVance Service Manager

Software Services Manager Series eVance Services Services is a Cloud based suite of solutions that streamlines and improves inspection and service management operations eVance Services provides a administrative portal for customer account setup on boarding and of technicians set up and data import of buildings fire panels devices related equipment information as well as tracking and display of event alerts for devices Technicians utilize Inspection Manager and Service Manager on devices in the field for building inspection and service management These can be licensed separately or together Service Manager Service Manager is a mobile Service application paired with the central web portal that makes dispatching team communications and service follow up efficient The office manager administrator has access to Customer information Scheduling for service and inspection Details on fire detection suppression and related systems Diagnostic reports generated by field service and inspection Event and service history Device and event alerts Job tracking displayed in real time for systems and devices connected to the website eVance Inspection Manager content license required for detailed holistic view of inspected systems and devices in real time for systems and devices connected to the central website Manager The customer service and diagnostic is available real time allowing pre call planning BENEFITS Service Keep track of annual due dates all fire systems by the ESD Offer additional value facility owners and by granting access to their reports histories and work and central Schedule and assign to team members View alerts from Promotes more Be proactive by automatic and notifications Service Manager the fire systems to the central data systems devices Import addressable databases to new Monitor screen setting 1680 x 1050 with a resolution of x 1024 Mobile Software is best on iPhone 5 5S 6 6 Plus 7 7Plus iPad Mini iPad Touch iOS 7 or later Android KitKat OS 4.4 or later All personal computer mobile devices are by the Customer job site and locations mapped enabling more efficient scheduling to alerts Significantly increase fix rates and eliminate calls by remote solving Technician Technicians can view installations service and site histories either iOS or mobile devices Calendars are updated with maps customer Service activities can recorded in the field the app to paperwork and more and timely within central system Service orders can be as needed on customer saved within Manager and to the client ESD Communicate with the through the app via emails and to call System Software is designed to on a desktop or computer using Chrome browser for performance or Internet version 10.0 higher in Google play store and in Apple app Manager Ownership and Privacy and customer data is of utmost importance Honeywell Our subscription and privacy agreement in place to protect your business View the and privacy agreement online at Licensing Service Manager software is purchased as an license As part of the eVance Services offering Service Manager software may be bundled with the Manager software Administrators and end with access to their reports do not require a License Upgrades upgrades can be purchased to add additional or to add Service Manager Upgrade orders be placed within 9 months after the yearly period has started Information Software Services Ordered Service Manager may be purchased in individual or purchased as a pack of licenses For a 10 user license provides up to 10 users with access to the software Gamewell FCI Service Manager 1 user Gamewell FCI Service Manager 5 users Gamewell FCI Service Manager 10 users Gamewell FCI Service Manager 15 users Gamewell FCI Service Manager 20 users Gamewell FCI Service Manager 30 users Trial for Service Manager Only licenses Trial for Service Manager licenses and Inspection Manager 5 licenses Gamewell FCI Inspection Manager 5 Gamewell FCI Inspection Manager 10 Gamewell FCI Inspection Manager 15 users Gamewell FCI Inspection Manager 20 Gamewell FCI Inspection Manager 20 Gamewell FCI Inspection Manager 30 order please contact your Customer Service CSR For upgrades the CSR will be to provide information as to how your yearly license start and completion date may be Manager Technical Specifications Google Chrome preferred browser for performance Firefox or Internet Explorer 10.0 or higher Software is best viewed on iPhone 5 5S 6 6 7 7Plus iPad Mini iPad Touch iOS 7 or later OS 4.4 or later Service Manager Secure Hosted Data Center is in the United States and is compliant with the standards 16 and ISAE 3402 Audit Standards Formerly SAS SOC 3 SysTrust for Service Organizations Seal of more information more about Gamewell FCI Service Manager and other available by visiting www Gamewell FCI com Gamewell FCI Clintonville Road CT 06472 1610 D 09 17 Honeywell International Inc a complete listing of all approvals and please visit and eVance registered trademarks and is a trademark of International Inc iPod touch iPad iPhone and Safari are trademarks of Apple is a trademark of Inc and Internet are registered of the Microsoft and Google are of Google Inc Firefox is a registered of The Mozilla is a registered of AICPA American of Certified Public and CICA Canadian of Chartered is a registered and Chrome is a of Google Inc is a registered of Mozilla Inc and Safari are trademarks of Apple document is not intended be used for installation We try to keep our information up to and accurate We cannot all specific applications anticipate all requirements specifications are subject to without notice