Silent Knight firewrrnty

Silent Knight Fire Product Warranty and Return Policy Terms and Conditions All new fire products manufac tured by Silent Knight have a limited warranty period of 18 from the date of manufacture against defects in materials and workmanship See warranty statement for details This limited warranty does not apply to thos e products that are damaged due to misuse negligence exposer to adverse environmental conditions or have been modified in manner whatsoever and RA Procedure All products that are returned to Silent Knight for credit or repair require a RA Return number Call Silent Knight Customer Service at 800 446 6444 or 763 493 between 8 00 A M and 4 45 P M CST Monday through Friday to obtain a return number Silent Knight Technical Support is available at 800 328 0103 8 00 A M and 6 00 P M CST Monday through Friday RA number must be prominently displayed on the outside of the shipping box See return example under Advanced Replacement Policy a packing slip that has the RA number a content list and a detailed description of problem should be included with each return All products returned to Silent Knight must be sent freight pre paid After product is pro Silent Knight will pay for shipping product back to customer via UPS ground Return the Silent Knight product circuit board only Products that are returned in cabinets be charged an additional 50 to cover the extra shipping and handling costs over only returns Do not return batteries Silent Knight has the authority to determine a product is repairable Products that are deemed un repairable will be returned to the that is returned that has a board date code more than 18 months from date of man will be repaired and the customer will be assessed the standard Silent Knight charge for that model Replacement Policy Knight offers an option of advance replacement for fire product printed circuit that fail during the first 6 months of the warranty period advance replacement of a defective board contact your local Silent Knight Distributor call Silent Knight at 800 446 6444 or 763 493 6435 to obtain a RA Return Authoriza number and request advanced replacement Customers without a Silent Knight account must use a MasterCard Visa or American credit card to get an advance replacement A new or refurbished board will be shipped to the customer The customer will initially be for the replacement board but a credit will be issued after the repairable board is at Silent Knight All returned products must comply with the guidelines under Terms and Conditions The defective board must be returned within 30 days of shipment of replacement board for to receive credit No credit will be issued if the returned board was damaged due misuse or abuse Repairs and returns should be sent to Knight Repair Department Meridian Circle Suite 100 Grove MN 55369 4927 Number Warranty Knight warrants that the products of its manufacture shall be free from defects in or workmanship for 18 months from the manufacturing date code on the printed board if such goods have been properly installed are subject to normal proper use and not been modified in any manner whatsoever Upon return of the defective product Knight will at its sole discretion either repair or replace at no cost such goods as may of defective material or workmanship Customers outside the United States are to return to their distributor for repair Knight SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY OR CONSEQUENTIAL DAMAGES ARISING FROM LOSS OF OR OTHER DAMAGE OR LOSSES OWING TO THE FAILURE OF Silent PRODUCTS BEYOND THE COST OF REPAIR OR REPLACEMENT OF ANY PRODUCTS Knight MAKES NO WARRANTY OF FITNESS OR MERCHANTABILITY AND OTHER WARRANTY ORAL OR WRITTEN EXPRESS OR IMPLIED BEYOND 18 MONTH WARRANTY EXPRESSLY SPECIFIED HEREIN