System Sensor FINAL NOTICE & COC Form Safety Bulletin - L-Series Speakers & Speaker Strobes

FINAL NOTICE Safety Bulletin of issue Operational issues with L Series Speaker and Speaker Strobes issued September 12 2017 of urgency High Immediate Action Required Numbers See below defined as 7 2017 01 January 3 3rd week of the month defined as 7 2017 08 August 2 2nd week of the month date range January 16 2017 7013 to August 8 2017 7082 Sensor has identified a potential issue with our Audible Visible AV notification appliances and ceiling mounted Speakers and Speaker Strobes Customer complaints and subsequent identified operational and aesthetic issues with the product with operational issues around the quality of electrical connection L Series Speaker and Speaker Strobes products within the above mentioned date code need to be replaced and returned affected by this bulletin need to be returned to the point of purchase for replacement or Please contact your point of purchase to coordinate the product return Sensor has taken the appropriate steps to prevent recurrence The enhanced design has a and more rigid mounting plate with strengthing ribs which is less prone to flexing for easier In addition we also added guidance for ease of installation in the Important Information document I56 6556 002 which is shipped with the product and also available SystemSensor com Sensor will reimburse reasonable expenses with the return of the Certificate of Compliance of this bulletin and by following the instructions on the form The Certificate of Compliance be submitted by email to Customer service SystemSensor com along with any additional specified on the form instructions to start the reimbursement process System Sensor will be communicating to dealers and directing them to return any product to their point of purchase for credit Please contact Customer Service at 1 800 736 7672 to obtain a return authorization for the L Series Speaker and Speaker Strobes the affected date range that are returned to your location as a result of this bulletin Please the bulletin at the start of the call Our goal is to handle this issue as efficiently as possible we apologize for any inconvenience this may have caused Safety Bulletin includes a Certificate of Compliance to handle reimbursement of reasonable expenses The Distributor should give the dealer the Certificate of Compliance form and a copy of the return authorization document The dealer then follows the on the form to start the reimbursement process Ohio Avenue St Charles IL 60174 Phone 800 736 7672 Fax 630 377 6583 www systemsensor com NOTICE Safety Bulletin product label carton label digit code Numbers you for your continued support and your business Ohio Avenue St Charles IL 60174 Phone 800 736 7672 Fax 630 377 6583 www systemsensor com of Compliance Speaker and Speaker Strobe Replacement do hereby confirm that the System Sensor L Series Speaker and Speaker Strobes specified below have replaced in accordance with the System Sensor Safety Bulletin dated September 12 2017 Name of rows available on the subsequent page on the person performing the replacement Name Name Number Point of Purchase with Distributor Certification of Compliance must be completed and signed by an individual duly authorized following two documents must be scanned and emailed to Customer service SystemSensor com This completed Certification of Compliance A copy of the return authorization document generated at the distributor confirming return of models and quantities listed above Important note the models and quantities on this must match the models and quantities on the return authorization document submission and review of these two documents the fire alarm dealer identified above will be through the distribution channel to their point of purchase of Compliance Speaker and Speaker Strobe Replacement this subsequent page is used it must be returned with the first page do hereby confirm that the System Sensor L Series Speaker and Speaker Strobes specified below have replaced in accordance with the System Sensor Safety Bulletin dated September 12 2017 name Certification of Compliance must be completed and signed by an individual duly authorized Name of NOTE This is a subsequent page of the Certificate of Compliance This page cannot be submitted without the first page