System Sensor L-Series Hold FAQ (8-22-17)

Shipment Hold Notification Sensor L Series AV Notification Appliances Speakers and Speaker Strobes Wall and Ceiling What is the area of concern Were there any failures in the field Sensor has received concerns from customers product installation of specific L Series AV appliances and has placed a temporary hold speakers and speaker strobes wall and ceiling to the potential areas of concern Is this a life safety concern this point we are investigating site installation We have expedited our investigation and will you of our findings when complete Are you still taking orders we are still taking orders as we investigate some concerns expressed by a few of our Once the product is off hold it will be in the order received How long do you expect the product hold to last expediting our investigation and as soon as we it we update you with new information Is there going to be a product recall conducting an investigation of concerns by some of our customers regarding the process If I am not having issues can I continue to install product you are not having installation issues and the installation steps are being taken including steps outlined in the product manuals and Important Information I56 6556 001 document the can continue to be installed The product hold is place out of an abundance of caution and actions are taken to expedite release of the product and to minimal disruption for our customers Assembly Information I56 6556 001 Speakers Speaker Strobes understand that certain customers have had with specific installations that required re work the field in the installation process On that basis we to conduct the hold on specific speakers and strobes wall and ceiling while we investigate concerns At this point we conducting an into the installation concerns of a few We take those concerns very seriously Are you offering an alternative product solution the product hold we suggest you refer to the UL Compatibility Document of the Fire Alarm Control for compatible substitute devices that can be with your fire alarm system Our Technical Team can help with this process When can I expect my order that was previously appreciate your patience as we continue to the issue Once we determine a remedy ship your order in the order it was received For questions related to your order please contact your Service Representative Is there any workaround for this issue in the contact our Technical Service Team if you have specific issue with an installation and would like to the installation For important installation information please refer to the Important Information I56 6556 001 document on page for additional installation guidelines and assembly Why was the base changed on customer feedback the design intent was to able to better accommodate offset or crooked back Based on the customer concerns regarding field we are taking a deeper look at the concerns Sensor Ohio Avenue Charles IL 60174 What about other products like horn strobes and strobes are always looking to improve our products We recommend that you make sure the mounting bracket is flush and not in order to make a secure connection our Technical Service team if you need any support System Sensor US 800 736 7672 option 2 Email in the L Series on hold include speakers and speaker strobes wall and ceiling see models below Numbers Sensor Ohio Avenue Charles IL 60174